March Theme of the Month

3/3/2020 (Permalink)

March Theme of the Month

With the world becoming increasingly more digital and online based, how we communicate has changed drastically over the years. SERVPRO of Allen, Barren, Hart, Green and Taylor Counties strives to keep up with the constant changes, and continue to serve our clients in the best, fastest ways possible. Some of the ways we do this is how we go the EXTRA mile to keep all parties involved in a claim informed of what is going on.

One of the ways we serve our agents and adjusters is by sending daily job notes about what is going on during their job. This way, we are constantly communicating what is going well, and what still needs to be worked on at a job site.

For our clients, we have one of our Project Coordinators call each client daily, to ensure that there are no questions going unanswered, and to let them know what is going on within their home.

At the end of each job we do, we then have a COS (certificate of satisfaction) signed, and we get rated on how well we do. As a company, we take these ratings seriously, and want every person to feel confident enough to give us 10/10!